"Telephone Etiquette Tips To Help You Succeed In Telemarketing"

Telephone Etiquette offers a way for people to function politely and courteously when making or receiving a call.

Remember that you are invading someone's time and privacy when you contact that person by phone.

However, there are guidelines you and I should follow and that is what telephone etiquette is about.

This is why it is vital for you to learn or willing to learn these guidelines.

You see, this can lead to better and more productive phone calls. It is important to make sure that you give the right impression every time you pick up the receiver.

(1) Prepare in advance what you are going to say before you answer the phone.

(2) Decide whether you will say "Good Morning" or "How may I help you?"

(3) Try not to start or to finish a phone call too abruptly.

(4) When you are having a conversation on the telephone, don't complete the person's sentences for them.

(5) It is alsays important that you are courteous and speak clearly during each call.

(6) Treat the caller with respect for example, instead of saying "I don't know" you can say "that's a good question, let me find out for you".

You see, callers don't want to be passed from person to person.

(8) Do not eat or drink when you are on the telephone. Give the caller your full attention.

(9) Choose the right time to call. For example, if you are calling private individuals it is preferable to avoid ringing them at work.

Why? they feel awkward or embarrassed at discussing their personal affairs in front of collegues.

(10) If a person on the other end of the telephone is rude or abusive, avoid the temptation to be rude back.

(11) Answer the phone promptly. For example, avoid letting the telephone ring more than three or four times.

You see, answering the phone promptly conveys a strong message that you and your business are more efficient.

I hope you find this topic helpful.

To your success.

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